"While I am satisfied with the refrigerator I purchased, their delivery service is lousy. Time frame was from 7am-7pm. Then changed to 1:30-5-30. Showed up at 3:45 which was fine but is only one way to get large items in my home, which was a hassle to get communicated. Finally got installed but on their way out they totally smashed the downspout next to driveway and of course didn't say anything. Lesson learned Best Buy, you have permanently lost my business."