Discover how an AI text model generator with a unified API simplifies development. Learn to use ZenMux for smart API routing, ...

Microsoft has recently released the Visual Studio 2013 Preview 1, which includes ASP .NET Web API 2. One of the most notable new additions to Web API is attribute-based routing. Prior to version 2, ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...