What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

Standing in the path of someone’s uncontrolled anger is scary, yet there are several grounding phrases truly brilliant people say to put an angry person in their place. Learning how to deescalate a ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

Executive coach and author Nick Robinson illuminates the challenging traits of work colleagues and shares strategies from his book — The 9 Types of Difficult People: How to Spot Them and Quickly ...

The last thing that most of us want to deal with is an angry person in our face. But chances are, sooner or later, it’s going to happen. So what do we do? And, maybe more importantly, what shouldn’t ...

We all know someone who seems to carry a storm cloud around with them, seemingly furious at the world. While it’s tempting to chalk it up to a short fuse or a bad day, there's often more going on ...

If you’ve ever spent any amount of time working in a school or hospital, you have most likely encountered a fast-paced, ever changing, wonderfully challenging environment that requires you to ...