Generative AI, large language models (LLMs), and AI service management (AISM) have the potential to redefine the entire ESM sector completely. Generative AI is likely the most heavily hyped technology ...

New release of the AI-native platform with HelixGPT enhances the user and end-customer experience by adding new AI agents to its fleet The Helix platform, one of the first market-ready solutions to ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

BMC Helix achieves the highest scores possible in 17 criteria, including vision, roadmap, innovation, agentic AI development and orchestration, partner ecosystem, analytics/dashboards, and many more.

Huisman modernized internal processes for service desk tickets across multiple aspects of the business to better empower employees with a centralized, highly automated platform across its IT, HR, ...