Critical customer data and actionable feedback are pure gold to an organization, and GE Capital Solutions Customer Support Center is one company that's not afraid to dig. With a dedicated Reporting ...

Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

Many of the tried and true metrics adopted by call centers for customer support center around customer avoidance. They reward those reps who can get off the phone quickly, for example, but there is no ...

To contact LinkedIn customer support you will have to jump through a few hoops first, since the company doesn't offer direct contact with a customer support team by phone. You'll have to go through ...

Delivering exceptional customer support in telecommunications has become a key differentiator for leading brands. Top-performing telco companies have not only achieved dominance by consistently ...