SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...

The Bellevue, Washington-based company emerged from stealth on Feb. 11, announcing seed funding co-led by Madrona and FUSE. Scala introduced what it describes as the first operational intelligence ...

WINDSOR, Conn., July 9, 2024 /PRNewswire/ -- SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) today announced its new Contact Center platform to help asset management, life and pensions and retirement ...

Observe.AI is rolling out new features that will enable companies to create artificial intelligence agents for their contact centers. The startup debuted its VoiceAI agents, as the feature set is ...

Mitel just unveiled its new contact center offering, Mitel CX, which Mitel calls a “GenAI-assisted CX management platform.” While Mitel has had on-prem contact center offerings for years, they were ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

Operational and technical focus. Updates provide stronger oversight and more flexibility for both operational leaders and technical builders. Enterprise CX transformation. Contact center executives ...

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers across ...

According to Crystal Miceli, senior vice president of product and industry marketing with Talkdesk, their AI agent “essentially reasons and makes decisions as if it was the most highly trained live ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...