Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

How many times recently have you had an outstanding customer service experience that made you want tweet, Facebook, Yelp, email, text, call and tell everyone you know that this place or person ...

This post is part of a series brought to you by GoToAssist. It goes without saying that stellar customer service can make all the difference in ensuring your business is successful. It isn’t enough to ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Consumers would be willing to pay a premium of up to 25 percent more if it were to guarantee exceptional customer service. Ironically, 25 percent of consumers ceased conducting business with a company ...

Gentlemen, welcome to Customer Service 101, the course that teaches men the traits they need to survive in customer service: courtesy, deference, humility, helpfulness, empathy, and forced ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

To win the customer, customer service focus has to be the mission of the entire organization. A company’s orientation to its customers is a mission-critical decision that can make or break the most ...

Opinions expressed by Entrepreneur contributors are their own. When I first began my design agency, I couldn’t fall asleep without thinking about the first hour of the next morning. Being a growing ...