A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true professional. An event coordinator takes pride in the delivery of ...

PITTSBURGH - February 14, 2018 - Printing Industries of America has launched a new Customer Service Professional Certification (CSP) program to train and validate the expertise of customer service ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Here’s a true, embarrassing story, starring me as The Customer Who Jumps To Conclusions. The location's Austin, TX, at a lovely restaurant, toward the end of a very decent meal. The manager stops by ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

Customer Service Week begins tomorrow, paying tribute to the critical role customer service plays in supporting organizations and honoring those who serve and support customers. Taking place annually ...

What's true in the musical “Annie" is true in every real-life customer service position as well: You’re never fully dressed without a smile. You can deliver great customer service with your shoes ...