Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

Being a customer service consultant, keynote speaker, author, and whatnot, I find that people approach me with questions about customer service at the unlikeliest times. The other morning, some guy ...

Businesses can live or die on the strength of their customer service. That doesn't mean customers expect flawless service -- but it does mean you should try to avoid some of the more common mistakes ...