Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

Here’s something most small business owners have probably never considered: Customer complaints don’t have to be considered a problem. In fact, they can be a tremendous source of goodwill and business ...

Fidelity’s website was experiencing technical problems, and some customers were unable to access their accounts on Monday morning as stocks rallied on news that the U.S. and China were enacting a ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the company’s ...

WASHINGTON (Reuters) - Tesla Motors Inc on Friday revised a nondisclosure clause in its customer repair agreements after a U.S. regulator took issue with the practice, while the electric carmaker's ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...