That’s layout confusion in action: when a store’s physical design disrupts, rather than supports, a shopper’s path to ...

Supermarkets generally have a standard layout: produce department to the front, at one side; the bakery to the front on the other side; the meat department in the back; milk and dairy along the ...

It’s no secret that malls are struggling for relevancy. Once the “it” hangout spot for elderly mall walkers and teenyboppers alike, many malls have been left in the dust by rapid shifts in the way ...