AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Digital voice recorders can be invaluable for performing dictation, preserving classroom lectures or recording interviews and other important conversations. You may even use digital voice recorders to ...

The science behind making machines talk just like humans is very complex, because our speech patterns are so nuanced. "The voice is not easy to grasp," says Klaus Scherer, emeritus professor of the ...

Fast-changing AI technology was a major issue in last year's Hollywood strike. A new agreement advances the conversation in a key way. CNET editor Gael Fashingbauer Cooper, a journalist and ...

Remember when every iOS and Android update excited global consumers as much as developers? Each release seemed to launch some new game-changing capability, from GPS and augmented reality to Siri.

The big PSTN switch-off is due in 2027 which means that the old copper PSTN phone network will stop supporting telephone calls. Digital Voice (using VoIP technology – Voice over Internet Protocol) ...

BT could face an investigation after its digital rollout left some vulnerable customers without access to a phone line.

A 15-year champion of consumer affairs, Yvette leads on telecoms content at Which?, helping consumers navigate the market and exposing bad practice. It's arguably the biggest social project since ...

SAG-AFTRA, the union representing 160,000 actors and media artists, has signed a landmark agreement with AI startup Narrativ, an online marketplace where brands create audio ads using artificial ...