LONDON -- Good morning from the mother country, where my hotel's "lift," or elevator, has a limit of four people or 600 pounds. If you think that's small, you should see my room. Welcome to Jolly Old ...

Hotel elevators are small shared rooms where travel habits show up instantly. Staff see the same friction points: a doorway blocked by bags, a loud call bouncing off metal walls, or a rushed step that ...

I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...