Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

In the past, those in the tech profession often had limited direct interaction with clients, focusing instead on the “nuts and bolts” work of development and troubleshooting. However, just as tech ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.

A dedicated customer service account will try to assist you directly as well as offer tips and tricks on Apple products and services. Lance Whitney is a freelance technology writer and trainer and a ...