Home Depot has over 2,300 stores and employs about 475,000 people across North America. Half of US shoppers are Home Depot customers, and the store has similar customer loyalty as Costco. The store's ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...

Do-it-yourself customers such as home owners (ITB) (XHB). These customers buy products and install them themselves using online or in-store resources. Do-it-for-me customers include those looking for ...

Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...

We must adapt to ensure we meet our customers’ changing needs, writes Colette Flattery, director of customer experience at Home Group We must adapt to ensure we meet our customers’ changing needs, ...