Lois Chamberlain sat down at her desk, adjusted her reading glasses, and stared at the screen filled with columns of check requests — each supported by a claim summary. Lois was two weeks from her ...

The insurance industry faces an ever-changing consumer environment and high-pressure customer interactions daily. By its nature, insurance representatives must interact with policyholders in difficult ...

When water pours into a home or business, the first person your insurer sends is not a contractor but an adjuster whose job ...

An Oklahoma-based company using artificial intelligence "Minions" to streamline insurance claims has received $3 million in seed money with hopes of growth globally. The company's AI-driven "ensemble ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Charlene Rhinehart is a CPA , CFE, chair of an Illinois CPA Society committee, and has a ...

Recently liability insurers on both sides of the Atlantic have reportedly scaled back the cover they offer companies, ahead of an expected wave of claims as employers call staff back to the office ...

Many Eaton and Palisades wildfire survivors are still struggling to settle their wildfire insurance claims months after the fires, feeling lost in the process thanks to delayed settlement offers, ...