If someone asked you for your “elevator definition” of lean, what would you say? The answer you’d give is a product of the messaging you’ve heard with respect to lean over the years. Rick recently got ...

The big challenge for any company is “the ability to make things stick” — to be able to agree as a group to do things a new way, and then follow through and actually do it in that new way, ...

Just the other day, I (Rick) got fired six months into a lean consulting initiative that was to have lasted two years. During those six months, I (along with a number of energetic operators and ...