In the age of online reviews, a single fabricated comment can have a devastating impact on a healthcare provider's reputation. Research indicates that approximately 10.7% of reviews on Google are fake ...

Nikita Prokhorov is co-founder and managing director of Reputation House, a marketing and communication expert, public speaker and author. Today, access to information is unlimited, and news spreads ...

Receiving negative reviews from former employees is never fun. Getting this sort of detrimental feedback online can feel like a sucker punch. But get this: Poor online feedback is not the end of the ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

Are you ready to take control of your online reputation? In today’s digital world, your image is everything, and finding the right company to safeguard it is essential. This list of the top online ...

Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...

Are your website and patient feedback systems optimized to attract and engage patients? If not, you’re losing business to your competitors. A survey of U.S. healthcare consumers by Reputation.com, for ...

In the age of online reviews, authenticity is paramount. Maintaining authenticity is essential for building and preserving consumer trust. Social media influencers wield significant power in shaping ...

“No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that ...

The most frequent question I get asked by the 250,000 people enrolled in my MOOC on leadership is, “How do I deal with my boss who is not only dissonant, but quite negative?” These bosses are ...