Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...

Please provide your email address to receive an email when new articles are posted on . SAN DIEGO — Finding ways to improve the patient experience, as well as increasing access to the appropriate ...

As is the case with any industry, it is important for healthcare organizations to understand the consumer of their services. What drives their engagement and what are their pain points? During the ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

According to a recent patient survey, the average in-office appointment is just 12 minutes long. In this short span of time, patients may experience some of their most monumental life moments, good ...

Please provide your email address to receive an email when new articles are posted on . The patient experience has always been at the heart of surgical practice. Before the advent of modern anesthesia ...

Advance care planning by all races grew substantially from fall of 2019 through the middle of 2021 for patients at 22 clinics in New York through video intervention, a study published Feb. 24 in JAMA ...