Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...

SAN FRANCISCO--(BUSINESS WIRE)--There’s a shift in the way Microsoft Teams users communicate, and Clerk Chat, a leading conversational messaging platform, is at the forefront of this technological ...

In today’s Tech Bytes, Mercedes-Benz will soon let you join a Microsoft Teams call while driving. A built-in camera will be available in some upcoming models, enabling video conferencing while the car ...

Audio and video calls to others who are using MS Teams are available using the MS Teams Call app. Webex does not have Instant Messaging (IM) or chat room services. If you have a Jabber chat room you ...

Microsoft now supports SMS messaging in Teams Chat, meeting a highly-requested user need. Teams users had been disappointed by the lack of SMS support, yet now have a reason to stay. SMS support is ...

Major Microsoft Teams Performance Update Rolling Out in January 2026 Your email has been sent Microsoft is splitting the Teams calling stack into a new background process on Windows to cut launch ...