Results from our recent Digital Disruption and the Workplace survey articulate the clear message that other lines of business, key to the success of IT transformation projects, find IT ineffective to ...

Many organizations perform classical cost-benefit analyses to determine the impact of business technology projects. Although these approaches account for quantifiable metrics, they often fail to ...

Get the most from what exists currently and take advantage of new methods. Digital transformation projects compel teams to spend time and effort in the development of data strategies, data ...

The digital transformation journey for each company is unique, yet there are common guidelines to help ensure successful implementations. Digital transformation can mean various things to different ...

Digital transformation – the use of data, tech, algorithms, machine learning and more to develop new models of work and serve stakeholders – can enable companies to achieve growth via previously ...

The most dangerous trap with digital transformation projects is perhaps the most seductive, and that’s transforming the wrong things first. Galeazzo Ciano wrote in his diaries, “Success has a hundred ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

UK National Health Service (NHS) datacentre builds and modernisation projects are continuing apace against the backdrop of the Covid-19 pandemic, as IT leaders need resilient IT infrastructures on ...