Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

AffirmedRx’s Chief Information Officer, Laurel Cipriani, brings a unique clinical and technological perspective to this ...

By putting transparency, authenticity and human connection at the center of their AI strategies, brands can transform AI from a potential liability into a long-term trust advantage. Those who forget ...

Scientific Leadership Team member and Earth & Planetary Sciences Professor Noah Planavsky co-authored a peer-reviewed comment ...

Today, when people are left in the dark, they don’t stay quiet, Jennifer Simpson Carr and Brenda Plowman write—they fill in the gaps. In an environment where silence often breeds suspicion, and ...

In an industry where reputation matters, this is no longer just a regulatory requirement—it’s a smart business strategy. As trust and transparency become key drivers of consumer decisions, multifamily ...

Transparency is certainly not a panacea for solving health care cost growth, and may turn out to have a limited effect on its own. But more transparency is an important step for facilitating many new ...