Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The 74 reports that as school choice programs expand, parents demand improved customer service amid challenges like ...

The utility operator enhanced service delivery to residential and commercial customers, streamlining processes to support community welfare and stimulate business activity.

Indian startups are adopting CRMs early to transform chaotic, founder-led sales into scalable, data-driven systems that boost ...

Discover the best customer identity and access management solutions in 2026. Compare top CIAM platforms for authentication, ...

RobotLAB, a global leader in robotics integration for businesses and education, announced the launch of RobotDepot™, the industry's first dedicated certified pre-owned marketplace for commercial ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in ...

Since its creation three decades ago, the COPC CX Standard has served as the operational backbone for the world's leading companies across all industries. Release 8.0 represents the most significant ...

Frost & Sullivan is pleased to announce that SECOM Singapore has received the 2025 Singapore Customer Value Leadership Recognition in the integrated security services industry for its outstanding ...

RobotDepot launches with a curated and rotating inventory of certified pre-owned commercial service robots from leading global manufacturers. Inventory is limited and updated regularly, allowing ...

Q3 FY2026 earnings call recap: record $80.4M revenue, 23% subscription growth, raised $318M outlook, Marriott PMS update.

NiCE (Nasdaq: NICE) today announced that NiCE Cognigy, a global leader in AI-first customer experience solutions, has been recognized as the only solution to receive the Customers' Choice distinction ...